WINE CLUB POLICIES
BENEFIT RESTRICTIONS & REQUIREMENTS
One member is permitted per membership, however, a member may add one family member to their subscription and grant that person the ability to take advantage of the free monthly tasting and wine discounts in the primary member's absence. To designate a family member as an alternate on your subscription, please email wineclub@doctorbirdmarket.com and provide their name.
Members (or their alternates) will be asked to show ID upon pickup of wines and any time a member discount is applied. (Please remind us that you are an active member each time you shop with us!)
To receive the store-wide 5% off coupon for referrals, the person a member refers must include the current member's name in the "Order Special Instructions" field during checkout.
Member discounts apply to bottles of wine.
MEMBER PICKUPS
Subscriptions are available for pickup starting on the 15th of each month. Members are asked to pick up their subscription by the end of the month. If you are unable to pick up by that time, please email us to designate another pickup person (see below). Due to space limitations, we are unable to store membership wines for more than two months; any memberships left beyond the 25th of the following month are subject to restocking without refund and membership cancellation. If you are delinquent, you will be notified by email (at the email address you provided with your subscription) one week before your wines are restocked.
PICKUP BY A GUEST OTHER THAN MEMBER
Members are permitted to add one designated pickup person in addition to the alternate member if you have one. Please email wineclub@doctorbirdmarket.com to provide written permission for one designated pickup person. Designated pickup person will be asked to show ID upon pickup; no pickups by anyone other than the member will be permitted unless written permission has been provided in advance. Designated pickup person is not eligible for member's complimentary tasting, member discounts, or member parties. Please clarify whether designated pickup person is permitted to pick up for one month or all months; if no clarification is provided, we will automatically designate permission for all months.
CANCELLATIONS OR HOLDING MEMBERSHIPS
Cancellations (indefinite) or "holds" (for up to three months before automatic reactivation) may be made via your account portal on our website. Canceled or "held" memberships will deactivate discount benefits immediately.
WINE CLUB SHIPPING
Currently we only offer shipping for wine club memberships within California and to the District of Columbia, Florida, and New Mexico. All shipping charges are the responsibility of the club member. Because we have no control over the temperature conditions at any 3rd party carriers’ warehouses, we always attempt to deliver alcohol to our 3rd party carrier at the beginning of each week so that you can receive your alcohol before the weekend. As a result, your alcohol may not be delivered to our 3rd party carrier the day that club boxes are ready for pickup. Please understand that during business hours, your orders are immediately packaged and scheduled for delivery, but may be delayed until ideal conditions for shipment arise. Click here to view our complete shipping policies.
